Cookie Policy
Last Updated: May 2026
Effective Date: May 6, 2026
Consent tooling version: 1 — increment REFLEX_COOKIE_CONSENT_POLICY_VERSION (Laravel) and NEXT_PUBLIC_COOKIE_CONSENT_POLICY_VERSION (marketing site) together to re-prompt all visitors.
1. Introduction
This Cookie Policy ("Policy") explains how Net-3.co.uk Ltd ("We", "Us", "Our") uses cookies and similar technologies on our website and Service (collectively, the "Services").
We recommend reading this Policy alongside our Privacy Policy to fully understand our privacy practices.
2. What Are Cookies?
2.1 Definition
Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit our Services. Cookies contain information that identifies you and your preferences.
2.2 Similar Technologies
In addition to cookies, we may use:
- Local storage: Similar to cookies, stores data on your device
- Session storage: Temporary data stored during your current browser session
- Pixels/Web beacons: Small images that track page views and user behavior
- Device identifiers: Unique identifiers that identify your device
3. Types of Cookies We Use
3.1 Essential Cookies (Required)
Purpose: These cookies are necessary for the Service to function properly. Without them, certain features will not work.
| Cookie Name | Purpose | Duration | Consent Required |
|---|---|---|---|
session_id | Maintains your login session | Session (expires when you close browser) | ✅ No - Essential |
csrf_token | Protects against CSRF attacks | Session | ✅ No - Essential |
account_id | Identifies your account | 30 days | ✅ No - Essential |
preferences | Stores your dashboard preferences (layout, theme, language) | 1 year | ✅ No - Essential |
auth_token | Secures your authentication between requests | 30 days | ✅ No - Essential |
You cannot disable essential cookies as they are required for the Service to function.
3.2 Analytics Cookies (Optional)
Purpose: These cookies help us understand how users interact with the Service so we can improve features, identify bugs, and optimize performance.
| Cookie Name | Service | Purpose | Duration | Consent Required |
|---|---|---|---|---|
_ga | Google Analytics | Tracks unique visitor and session information | 2 years | ✅ Yes - Optional |
_gid | Google Analytics | Identifies device for current session | 24 hours | ✅ Yes - Optional |
_gat | Google Analytics | Throttles request rate to Google | 1 minute | ✅ Yes - Optional |
_ga_* | Google Analytics | Measures conversion and remarketing events | 2 years | ✅ Yes - Optional |
Google Analytics Data:
- We use Google Analytics to understand user behavior, feature adoption, and identify performance issues
- Data is anonymized and aggregated (we cannot identify you as an individual)
- You can opt out of Google Analytics (see Section 6)
3.3 Performance Cookies (Optional)
Purpose: These cookies monitor the technical performance of the Service.
| Cookie Name | Purpose | Duration | Consent Required |
|---|---|---|---|
perf_metrics | Tracks page load times and performance data | Session | ✅ Yes - Optional |
error_tracking | Monitors for errors and exceptions | Session | ✅ Yes - Optional |
4. How We Use Cookie Data
4.1 Analytics and Insights
- Understanding which features are most used
- Identifying pages with high bounce rates or errors
- Measuring conversion rates (free → paid signups)
- Analyzing user behavior patterns
- Identifying technical issues and performance bottlenecks
- A/B testing new features and design changes
4.2 Service Improvement
- Personalizing your dashboard experience
- Remembering your preferences and settings
- Suggesting relevant features based on your usage
- Improving onboarding flow based on user behavior
- Detecting and preventing fraud and abuse
4.3 Compliance
- Verifying user authentication and session validity
- Protecting against cross-site request forgery (CSRF) attacks
- Enforcing rate limiting and API quotas
- Compliance with legal and regulatory requirements
5. Third-Party Cookies
5.1 Google Analytics
Third Party: Google LLC (USA)
Cookies: _ga, _gid, _gat, _ga_*
Policy: Google Analytics Privacy Policy
Opt-Out: Google Analytics Opt-Out Browser Extension
Data Transfer:
- Google Analytics data is transferred to Google servers in the USA
- Google processes this data according to their privacy policy
- We do not control how Google uses this data
5.2 Other Third Parties
When you interact with third-party services through our Service (Stripe for payments, GitHub for deployments), those services may set their own cookies. Please review their privacy policies:
- Stripe: Stripe Privacy Policy
- PayPal: PayPal Privacy Policy
- GitHub: GitHub Privacy Policy
6. Managing Your Cookie Preferences
6.1 Cookie Banner
When you first visit our Service, you will see a cookie consent banner. You can:
- Accept All: Accept all cookies (essential + optional)
- Reject All: Reject optional cookies (essential cookies remain)
- Manage Preferences: Choose which optional cookies to enable
6.2 Browser Settings
Most browsers allow you to control cookies through your browser settings:
Chrome:
- Click the 3-dot menu → Settings → Privacy and security → Cookies and other site data
- Choose to allow, block, or manage specific sites
Firefox:
- Click the hamburger menu → Settings → Privacy & Security → Cookies and Site Data
- Choose your cookie settings
Safari:
- Safari menu → Settings → Privacy tab
- Manage cookies under "Cookies and website data"
Edge:
- Click the 3-dot menu → Settings → Privacy, search, and services → Cookies and other site data
- Choose your settings
Important: Disabling cookies may affect your ability to use certain features of the Service.
6.3 Opting Out of Google Analytics
You can opt out of Google Analytics tracking by:
- Installing the Google Analytics Opt-Out Browser Extension
- Or by not providing consent to analytics cookies during first visit
Note: Opting out does not prevent us from using essential cookies or other analytics methods.
6.4 Do Not Track (DNT)
Some browsers have a "Do Not Track" feature. We honor DNT signals for analytics cookies, but we cannot honor DNT for essential cookies (required for the Service to function).
7. Cookie Updates
We may update our cookie usage over time as we:
- Add new features that require new cookies
- Integrate new third-party services
- Improve the Service based on user feedback
- Comply with new privacy regulations
We will notify you of significant changes via email or by updating this Policy.
8. EU/UK Users (GDPR/UK GDPR)
8.1 Legal Basis
Under GDPR and UK GDPR, we rely on the following legal bases for cookies:
| Cookie Type | Legal Basis | Your Rights |
|---|---|---|
| Essential | Legitimate interest (required to provide the Service) | Cannot be disabled |
| Analytics/Performance | Consent (only with your permission) | Can opt out anytime |
8.2 Your Rights
If you are in the EU or UK, you have the right to:
- Withdraw consent to optional cookies at any time
- Request information about cookies we use
- Request deletion of cookie data
- Lodge a complaint with your supervisory authority
To exercise these rights, contact: support@expertweb.tools
8.3 Consent Management
We provide a cookie consent banner that allows you to:
- Accept or reject optional cookies
- Manage your preferences at any time
- Update your choices from your account settings
9. Cookie Retention
| Cookie Type | Retention Period |
|---|---|
| Essential session cookies | Until you close your browser |
| Essential persistent cookies | 30 days to 1 year |
| Analytics cookies | 2 years (set by Google Analytics) |
| Performance cookies | Session or 24 hours |
You can delete cookies from your browser at any time.
10. Security of Cookie Data
10.1 Security Measures
- Essential cookies are encrypted in transit (HTTPS/TLS)
- Session cookies are secure and cannot be accessed by scripts (HttpOnly flag)
- Analytics cookies are anonymized and cannot identify you individually
- We implement security measures to prevent unauthorized access
10.2 Limitations
- No security measure is 100% secure
- Cookies stored on your device are accessible to your browser and device
- Do not store sensitive passwords or payment information in cookies
11. California Privacy Rights (CCPA)
If you are a California resident, under the California Consumer Privacy Act (CCPA), you have the right to:
- Know what personal data is collected
- Delete personal data
- Opt out of the sale of personal data
Note: We do not "sell" cookies or personal data. However, sharing analytics data with Google Analytics may be considered a "sale" under CCPA. You can opt out by:
- Using the cookie consent banner to reject analytics cookies
- Installing the Google Analytics opt-out extension
To exercise CCPA rights, contact: support@expertweb.tools
12. Contact Us
If you have questions about our use of cookies, please contact us:
Net-3.co.uk Ltd
41 Sandsend Road
Redcar, TS10 5DG
United Kingdom
📧 Email: support@expertweb.tools
🌐 Website: https://reflex.expertweb.tools
13. Policy Updates
We may update this Cookie Policy to reflect changes in technology, privacy laws, or our cookie practices. We will notify you of material changes by:
- Updating the "Last Updated" date at the top of this Policy
- Sending you an email notification
- Requesting your consent if legally required
Your continued use of the Service constitutes acceptance of any updates to this Policy.
This Cookie Policy is provided for informational purposes. For legal advice regarding cookies and privacy, please consult with a qualified attorney.