MTTR — glossary
TL;DR
Mean time to recovery — average duration from incident detection to mitigation.
Key facts
- Term
- MTTR
TL;DR
MTTR (mean time to recovery) is how long it takes to restore acceptable service after an incident is detected — not how long you spend in Zoom.
Why MTTR matters for SaaS
Every minute of degraded checkout, API errors, or queue backlog is revenue and trust you do not get back. Teams optimize MTTR by:
- Detecting symptoms customers actually feel (502s, queue age), not vanity CPU graphs
- Automating safe repairs for known failure modes
- Correlating deploy markers so you are not debugging yesterday's release blind
How Reflex reduces MTTR
Reflex combines reflexd telemetry, Brain policy, and repair playbooks so common Linux and PHP failures resolve with an audit trail — often before a human joins the bridge.